A Comprehensive Review of Problem-Solving Approaches in User Experience Design

Abstract

The UX design process aims to improve the user's experience with the product. UX’s aim is to attract visitors to a desired site and make their path from the home page to purchase easy and fun, as well as enhance a product’s user experience. The user experience design process is divided into four major phases: user research, design, testing, and implementation. At the same time, it is crucial to remember that UX is an iterative process. A positive user experience boosts product uptake. A systematic review of UX case studies with a process-based approach will provide a better understanding for researchers to comprehend the UX Design process and utilize research analysis to meet the goals and requirements of existing research activities. This review will benefit and influence numerous stakeholders in the field of User Experience and research. UEQs, user surveys, ethnographic research, and interviews have been done to explore and examine the existing UX problems and their solutions. The UX process entails empathising, defining, ideating, prototyping, and testing the final results to produce solutions that meet the needs of a broader range of user views. The ambiguous use of interviews and surveys will help UX practitioners expand their ideas into a new primary research area. This review will benefit and influence numerous stakeholders in the field of User Experience and research.